Thursday, August 12, 2010

Marketing is Service

Square 2 Marketing wrote a great entry about how Service is the Marketing when it comes to word of mouth advertising.

Many times companies tend to talk way too much about how great they are that they forget to perform where it matters most. Mike Lieberman said that CollisionMax called him to let him know his car, which was in the shop for body work, was out of repair, being painted and would be ready a few days earlier than expected.

Watch this video and see how customer service is normally performed the old way.

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